WHAT SHOULD I DO AFTER AN ACCIDENT? (3 EASY STEPS)
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1. Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver's license, vehicle license, insurance information. Also try to obtain any witness' name and number. Note the location, time and date. And, if you have a camera, take pictures.
IMPORTANT: If the person(s) driving the vehicle(s) involved is unwilling to provide this information or if they do not have a driver's license and insurance, then you have a problem, and you should notify the police and your insurance agent immediately. Contact Multi Auto Group and we will set up a tow or appointment to get your vehicle to our shop. If you need alternative transportation and have rental coverage or the other party's insurance is paying the bill, ask us to set up the rental for you.Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number.
2. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at Multi Auto Group and they can see the vehicle there.
3. Call Multi Auto Group and give them your claim number. From this point on, they will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.
I NEED MY CAR BACK ASAP. HOW CAN YOU GET ME BACK ON THE ROAD?
Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a couple weeks in order to deliver the best work. If you need to get back on the road before then, we will be happy to help set up your rent-a-car if you choose to.
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WILL MY VEHICLE BE THE SAME?
Multi Auto Group has the kind of facility, equipment, personnel and training to restore your vehicle to pre-loss condition within industry standards. Experts can always find indications of a repair. This doesn't mean it was not repaired properly, but since shops do not have the same equipment available that the manufacturer's have, shops cannot replicate the manufacturer's work exactly. However, your vehicle will be esthetically and structurally equal to its pre-accident condition.
DO I NEED TO MAKE AN APPOINTMENT FOR AN ESTIMATE?
Estimates are written during normal business hours. While an appointment is not required, it is a good idea to check ahead.
DO YOU CHARGE FOR ESTIMATES?
No, We provide free estimates as a courtesy to our clients.